Specify all your team addresses under My Team so that they are not confused as customers.
GlobiMail uses this team list to determine if an email is a member of your team.
By design, the Advanced App Setting - Don't Email my Team is turned ON.
It is recommended to turn this setting ON to keep emails strictly in Podio.
If you wish to have copies of those emails, it's best to set up one of the Email Archiving options.
Other uses for the Team List:
- Automations use this to determine if the email is Incoming or Outgoing.
Emails sent from addresses on this list are considered Outgoing.
- BCC Drop Box uses this to determine if an email is Internal or External.
Helps to determine the contact email address on incoming.
- SPAM Quarantine uses this to determine Spam Scores.
If the FROM address is not a known address (address from the list or the items history), it's likely SPAM.